Question 1

Can I cancel a driveway contract I agreed at my door?

Accepted Answer

Yes. Any contract over £42 agreed away from a business premises carries a 14-day right to cancel under the Consumer Contracts Regulations 2013, and the trader must give you written notice of that right. If they did not, the cancellation period extends by up to a year — and failing to give the notice is a criminal offence. The rules cover what are called off-premises contracts: anything agreed at your home, or anywhere that is not the trader's business premises, above £42. That includes a doorstep approach, and it also includes a contract signed at your kitchen table after a quoting visit you invited. The 14-day period runs from the day the contract was made for a service. The written notice is the crucial part and the part most often missing. The trader must give you clear information about the cancellation right, in writing or another durable medium, before or at the time the contract is made. If they do not, the cancellation period extends — by up to twelve months. And under the Consumer Protection from Unfair Trading Regulations, failing to give that notice on a doorstep contract is a criminal offence in its own right. There is one important exception to understand. If you asked the trader to start work within the 14 days, and gave that request in writing, you can still cancel — but you may have to pay for what has already been properly done. That is why work starting immediately is such a common feature of doorstep jobs: it converts a clean cancellation right into an argument about value. To cancel, do it in writing and keep a copy — an email, a letter sent by recorded delivery, or a text you retain. Say clearly that you are cancelling the contract, give the date it was made, and keep the proof of sending. You do not have to give a reason, and you do not have to argue about it. If work has already been done badly, that is a separate route rather than a lost cause. Under the Consumer Rights Act 2015, a service must be carried out with reasonable care and skill, within a reasonable time and for a reasonable price. A drive laid with no base, no edges and no drainage is not that, and you are entitled to a repeat performance or a price reduction. Photographs, dates and any paperwork are what makes that case. For help, the Citizens Advice consumer helpline is the front door to Trading Standards, and Cheshire East Trading Standards handles local cases. If money has been taken under pressure or you feel unsafe, ring 101. If you paid by credit card and the amount was over £100, section 75 of the Consumer Credit Act may give you a claim against the card provider as well.

Question 2

14 day cancellation driveway

Accepted Answer

Yes. Any contract over £42 agreed away from a business premises carries a 14-day right to cancel under the Consumer Contracts Regulations 2013, and the trader must give you written notice of that right. If they did not, the cancellation period extends by up to a year — and failing to give the notice is a criminal offence. The rules cover what are called off-premises contracts: anything agreed at your home, or anywhere that is not the trader's business premises, above £42. That includes a doorstep approach, and it also includes a contract signed at your kitchen table after a quoting visit you invited. The 14-day period runs from the day the contract was made for a service. The written notice is the crucial part and the part most often missing. The trader must give you clear information about the cancellation right, in writing or another durable medium, before or at the time the contract is made. If they do not, the cancellation period extends — by up to twelve months. And under the Consumer Protection from Unfair Trading Regulations, failing to give that notice on a doorstep contract is a criminal offence in its own right. There is one important exception to understand. If you asked the trader to start work within the 14 days, and gave that request in writing, you can still cancel — but you may have to pay for what has already been properly done. That is why work starting immediately is such a common feature of doorstep jobs: it converts a clean cancellation right into an argument about value. To cancel, do it in writing and keep a copy — an email, a letter sent by recorded delivery, or a text you retain. Say clearly that you are cancelling the contract, give the date it was made, and keep the proof of sending. You do not have to give a reason, and you do not have to argue about it. If work has already been done badly, that is a separate route rather than a lost cause. Under the Consumer Rights Act 2015, a service must be carried out with reasonable care and skill, within a reasonable time and for a reasonable price. A drive laid with no base, no edges and no drainage is not that, and you are entitled to a repeat performance or a price reduction. Photographs, dates and any paperwork are what makes that case. For help, the Citizens Advice consumer helpline is the front door to Trading Standards, and Cheshire East Trading Standards handles local cases. If money has been taken under pressure or you feel unsafe, ring 101. If you paid by credit card and the amount was over £100, section 75 of the Consumer Credit Act may give you a claim against the card provider as well.

Question 3

I signed for driveway work and want out

Accepted Answer

Yes. Any contract over £42 agreed away from a business premises carries a 14-day right to cancel under the Consumer Contracts Regulations 2013, and the trader must give you written notice of that right. If they did not, the cancellation period extends by up to a year — and failing to give the notice is a criminal offence. The rules cover what are called off-premises contracts: anything agreed at your home, or anywhere that is not the trader's business premises, above £42. That includes a doorstep approach, and it also includes a contract signed at your kitchen table after a quoting visit you invited. The 14-day period runs from the day the contract was made for a service. The written notice is the crucial part and the part most often missing. The trader must give you clear information about the cancellation right, in writing or another durable medium, before or at the time the contract is made. If they do not, the cancellation period extends — by up to twelve months. And under the Consumer Protection from Unfair Trading Regulations, failing to give that notice on a doorstep contract is a criminal offence in its own right. There is one important exception to understand. If you asked the trader to start work within the 14 days, and gave that request in writing, you can still cancel — but you may have to pay for what has already been properly done. That is why work starting immediately is such a common feature of doorstep jobs: it converts a clean cancellation right into an argument about value. To cancel, do it in writing and keep a copy — an email, a letter sent by recorded delivery, or a text you retain. Say clearly that you are cancelling the contract, give the date it was made, and keep the proof of sending. You do not have to give a reason, and you do not have to argue about it. If work has already been done badly, that is a separate route rather than a lost cause. Under the Consumer Rights Act 2015, a service must be carried out with reasonable care and skill, within a reasonable time and for a reasonable price. A drive laid with no base, no edges and no drainage is not that, and you are entitled to a repeat performance or a price reduction. Photographs, dates and any paperwork are what makes that case. For help, the Citizens Advice consumer helpline is the front door to Trading Standards, and Cheshire East Trading Standards handles local cases. If money has been taken under pressure or you feel unsafe, ring 101. If you paid by credit card and the amount was over £100, section 75 of the Consumer Credit Act may give you a claim against the card provider as well.

Can I cancel a driveway contract I agreed at my door?

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